The product is great so far, haven’t had to use it so far thankfully! That being said… man they must take the saying snail mail seriously! I ordered my stuff around Black Friday, and it wasn’t delivered until just before Christmas, when their own website said to expect it in business days. I just wish they had more accurate lead times. Other than that I have no grip with the company or the product. I’d gladly order it again! especially now that I know what to expect… :)