I'm truly sorry to hear about the issues you've encountered with your order and the service you've received. This is far from the standard we aim to uphold, and we understand your frustration.
Could you please confirm if you have received the remaining items? We are urgently investigating this matter to ensure that your complete order is delivered as swiftly as possible.
We are also in the process of enhancing our warehouse logistics to prevent such issues in the future. Your experience is not indicative of our values, and we are committed to making this right.
Thank you for your patience, and once again, I apologize for the inconvenience and disappointment you've faced.