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FAQ
I have a dream, we hope that anyone can get the best medical care when serious injury happens.
WHERE ARE YOUR KITS BUILT? WHERE ARE THE CONTENTS MADE?
Our first aid kits, rooted in global expertise, represent a confluence of insights and strategies from military medical and tactical experts across the world. With key research and development centers in Ratingen, Germany and Chino, California, USA, we blend the best of international knowledge and technological prowess to produce the highest quality kits. Our products are the result of a comprehensive international collaboration, involving contributions from the United States, Germany, and many other countries. It's not just about assembling kits; it's about harnessing global wisdom to provide superior safety solutions that cater to the needs of our diverse customer base.
CE/FDA APPROVED?
We assure you, our tactical medical products have met the rigorous standards and have been officially certified by the relevant authorities. Ensuring the safety and effectiveness of our products is our utmost priority, and we are proud to deliver certified products to our customers.
WHAT CURRENT DISCOUNTS DO YOU OFFER ON YOUR WEBSITE?
We are currently offering a range of exciting discounts on our website:
- Firstly, enjoy a 10% discount on all first orders made through our website using the discount code
Rhino. - Secondly, individual products may have specific discounts. These discounts will be shown just below the product title on the product details page.
Start shopping and take advantage of these exclusive offers, please click here.
HOW LONG IS YOUR SHIPPING TIME?
For the majority of our products, if you're located within the European Union or the United States, you can expect your order to be delivered to your specified address within 2-7 business days after your purchase. However, for certain items such as powdery substances, liquids, large quantity purchases, or heavy items, the delivery might take a bit longer but usually arrives within 15 days after your purchase. For other regions, based on our experience, the products mostly reach you within 10-20 business days. For specific circumstances, you may need to consult with our customer service.
Moreover, once your items are dispatched, you can track the progress of your shipment here.
WILL THE SHIPMENTS BE TAXED?
The retail prices of our products include taxes, so you don't need to pay any additional tax. If you are interested in wholesaling our products, please directly contact our customer service here.
ARE THE ITEMS SOLD AUTHENTIC?
All our products are authentic and come with anti-counterfeit labels.