Shipping Policy
Shipping Policy
Shipping Policy
At Rhino Rescue, we strive to deliver your tactical and medical gear efficiently across the globe. Please note that we require an average of 1-2 business days to fulfill, process, and pack your order before dispatching it from our warehouse. All shipping timelines specified below start after the order has been handed over to the carrier.
To comply with global trade, transparency, and advertising standards, our shipping fees and estimated delivery times are categorized by destination country and order value/weight below. Rest assured, we do everything in our power to ensure a swift and safe delivery.
1. Standard Order Value-Based Shipping (Express Delivery)
For the majority of target countries and regions, we proudly offer FREE Express Delivery on all orders over $60.00. Shipping fees for orders under $60.00 or unique high-value brackets are detailed below:
| Destination Countries / Regions | Order Amount Range (USD) | Shipping Fee | Delivery Time |
|---|---|---|---|
|
Core Europe & UK: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (49 covered provinces), United Kingdom |
$0.00 - $59.99 | $3.90 | 5-8 Business Days |
| $60.00 and up | FREE | ||
|
Nordic & Western Europe Accents: Andorra, Denmark, Finland, Luxembourg, Malta, Monaco, Norway, Serbia, Sweden, Vatican City |
$0.00 - $59.99 | $5.90 | 5-8 Business Days |
| $60.00 and up | FREE | ||
|
Asia-Pacific Select: Australia, Japan, Thailand |
$0.00 - $59.99 | $4.59 | 5-8 Business Days |
| $60.00 and up | FREE | ||
|
North America: United States, Canada |
$0.00 - $59.99 | $4.59 | 5-8 Business Days |
| $60.00 and up | FREE | ||
| Albania, Iceland, Switzerland | $0.00 - $59.99 | $9.00 | 5-8 Business Days |
| $60.00 - $1,999.99 | FREE | 5-8 Business Days | |
| $2,000.00 - $2,999.99 | $200.00 | 5-8 Business Days |
2. Specialized & High-Value Tier Shipping Regions
Due to complex customs procedures, specific dynamic route allocations, or emergency cargo handling parameters, the following destinations operate on individual price tier matrices:
| Destination Countries / Regions | Order Amount Range (USD) | Shipping Fee | Delivery Time |
|---|---|---|---|
| China, Russia | $0.00 - $99.99 | $10.00 | 5-12 Business Days |
| $100.00 - $499.99 | FREE | ||
| $500.00 - $999.99 | $50.00 | ||
| $1,000.00 - $1,999.99 | $100.00 | ||
| $2,000.00 - $2,999.99 | $200.00 | ||
|
Emerging Markets & Rest of World: Argentina, Belarus, Brazil, Cambodia, Chile, Colombia, Honduras, Hong Kong SAR, Indonesia, Kazakhstan, Macao SAR, Malaysia, Mexico, Mongolia, Myanmar, New Zealand, Oman, Peru, Philippines, Singapore, South Korea, Taiwan, Turkey, Ukraine, Uzbekistan, Vietnam |
$0.00 - $59.99 | $24.00 | 5-15 Business Days |
| $60.00 - $199.99 | $20.00 | ||
| $200.00 - $399.99 | $10.00 | ||
| $400.00 - $499.99 | FREE | ||
| $500.00 - $999.99 | $50.00 | ||
| United Arab Emirates (UAE) | $0.00 - $99.99 | $60.00 | 5-10 Business Days |
| $100.00 - $499.99 | $40.00 | ||
| $500.00 and up | $20.00 | ||
| Israel | $0.00 - $99.99 | $30.00 | 5-12 Business Days |
| $100.00 - $199.99 | $50.00 | ||
| $200.00 - $299.99 | $100.00 | ||
| $300.00 and up | $200.00 | ||
| Armenia | All Orders | $200.00 | 7-15 Business Days |
| South Africa | $0.00 - $199.99 | $100.00 | 5-12 Business Days |
| $200.00 - $399.99 | $200.00 | ||
| $400.00 and up | FREE |
3. Weight-Based Shipping Regions
Orders bound for the following destinations are calculated strictly based on total package weight at checkout, regardless of the purchase order value:
Applicable Countries: Costa Rica, Kuwait, Pakistan
| Package Weight Tier (Grams) | Express Delivery Shipping Fee (USD) | Estimated Delivery Time |
|---|---|---|
| 0g - 500g | $20.00 | 5-12 Business Days |
| 501g - 1,000g | $40.00 | |
| 1,001g - 1,500g | $60.00 | |
| 1,501g - 2,000g | $80.00 | |
| 2,001g - 3,000g | $100.00 | |
| 3,001g and above | $150.00 |
Please Note: Estimated delivery windows specified are realistic averages. Extreme weather conditions, localized festive season holiday congestion, or unexpected customs inspection holds in your destination country may occasionally affect delivery timelines.
For Pre-Ordered or Back-Ordered Items
If your order contains a pre-ordered or back-ordered item, we will immediately ship the items we currently have in stock. The remaining pre-ordered or back-ordered items will be fulfilled and shipped as soon as they become available. Therefore, if you ordered multiple items in a single transaction and they arrive separately, please do not worry—the rest of your order is on its way and will arrive shortly.
Tracking Your Order
Once your package is dispatched, you will receive a confirmation email and/or text message (if a mobile phone number was provided) containing a tracking ID and a direct link to monitor the journey of your shipment. To track your package at any time, please visit our dedicated Tracking Page.
Note: Please allow 1-2 business days for the carrier to update and display the initial tracking information on their system.
Wrong Address Disclaimer
It is the sole responsibility of the buyer to ensure that the shipping address entered at checkout is correct. Because we strive to accelerate our processing and shipping times, there is only a very narrow window to modify or correct an address. If you believe you have provided an incorrect shipping address, please contact us immediately at customerservice@rhinorescuestore.com.
Customs, Duties, and Taxes (International Shipping)
Rhino Rescue Store is not responsible for any customs fees, import duties, clearance tariffs, or brokerage taxes applied by the destination country's government authorities. All expenses incurred during or after transit are the absolute responsibility of the customer. We highly encourage reviewing your local customs criteria prior to final purchase.
Returns
By placing an order on Rhino Rescue Store, you acknowledge that you are responsible for the shipping costs associated with returning the item back to our facility. For detailed instructions on how to initiate a return, please refer to our full Refund Policy.
Lost/Stolen Packages
Rhino Rescue Store is not liable for lost or stolen packages that have been confirmed as delivered by the carrier. If your tracking information explicitly states that your package was delivered to your address but you have not received it, please report the issue directly to the respective shipping carrier using the contact details provided on our Tracking Page. If you require further assistance or guidance on how to file a claim, please reach out to our customer support team at customerservice@rhinorescuestore.com.