Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.
Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
Damage:Claim for up to the full value of your purchase if your items are damaged in transit.
Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Worry-Free Purchase also includescarbon offsets for carbon emissions produced within the recipient’s destination country.
VisitSeel Resolution Centerto easily resolve your package issues if any of the above happens. Please note:Worry-Free Purchase is a value-added service offered by Seel.Please don't purchase it as a stand-alone item.
In case of emergency where local warehouse stock is unavailable, we'll arrange to ship from alternative warehouses. We'll notify you via email. Please note, this may cause delays, especially for remote areas.
Skip to content